Care Team Supervisor

JOB TITLE: Care Team Supervisor

Job Description

1. Implementation of quality control procedures

2. Attending customer's first call to introduce the care worker to the customer

3. To liaise closely with Rostering Care Coordinators to ensure correct customer/care worker matching for new customers.

4. In the event of an existing care worker being unable to do any calls, for whatever reason, to cover those calls, until such time as the permanent care worker is able to return to work

5. To do supervisions with staff and review policy and procedures

6. To implement all field-based training programmes

7. To ensure that all changes to care schedules are reported, without delay, to the Rostering Care Coordinators

8. To maintain all reporting and recording procedures are up to date

9. To liaise closely with Care Coordinators, Clinical Nurse Manager, Customers and Care Workers

10. To ensure rigorous adherence to all Bluebird Care systems

** It is essential that the Care Team supervisor assumes responsibility for the efficient running of Care Calls and staff are supported.

11. Update and monitor Staff supervisions on One Touch our rostering and administration system

12. Create new staff files and brief them on up-and-coming course that are running in-house

13. Participate in training and upskilling

14. Be familiar with Policy and Guidelines documents

It is essential that Supervisor spends 50% of their working week in the field, the balance being spent in the office in order to complete their necessary administration. The Care Team Supervisor should arrange to vary their hours of work in order that they can monitor all care being provided and so that their care workers know that they are constantly being supported.

They should be seen to be playing a supportive role by the care workers and customers.

JOB SPECIFICATION Essential

• Experience of service provision in the care profession
• Clean driving Licence
• Experience in the Health Care industry and having worked as a Health Care Assistant for more than 2yrs and relevant qualifications, such as QQI Level 6 and above in Management, Supervisor or Nursing Degree.
• 
  

Desirable

Care management experience

Key Competencies

1. A first-class communicator and team player

2. To understand and implement quality control procedures

3. To be able to implement and maintain recording and reporting system

4. To be able to establish and maintain effective working relationships

5. To be able to prepare reports as required

6. To understand and implement customer assessment, care worker-customer introductions, Staff Supervisions and care worker-customer quality control systems and procedures

7. To be able to liaise Professionally and effectively with office staff

8. To be able to implement all field-based training

9. To be able to report and feedback to office staff and other professionals

10. To be able to prioritize and organise own workload effectively

11. To have a good working knowledge of Health and Safety and other legal factors

Special Skills and Attributes

Excellent communication skills

Good administrative skills and computer literacy

Good planning and organisational skills

Sound understanding of good care principles

Skills in care planning

SUMMARY OF POST: Responsible for the efficient running of the care packages and making sure that all care plans are delivered to a high standard. To work closely with Health Care Workers and offer them support and advice around their roles. To implement company policy and procedures and ensure that supervisions are being made. To be a good team player but be able to work on own initiative. The Care Team Supervisor should divide their time between office and road weekly.

Contact: 061-481208

Email: shanegibbons@bluebirdcare.ie / jasonkenny@bluebirdcare.ie

Job Type: Full-time

Pay: €40,000.00-€50,000.00 per year

Benefits:

• Bike to work scheme
• Sick pay
• Wellness program

Schedule:

• Monday to Friday

Language:

• English (required)

Work Location: In person

Application deadline: 13/01/2025

Reference ID: Care Team Supervisor